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Ordering & Order Tracking
Your information with www.Prethinkingstore.com
is on a secure and encrypted server.
Payment Options
a)
Major Credit Cards – MasterCard, VISA, American Express, and Discover.
b) PayPal
Order Confirmation
All orders are confirmed immediately upon placement
by e-mail notification, with details of order number, total cost, and taxes
(where applicable).
Order Tracking
On shipment of the order, you will receive a second
email notification listing the details of your package and the shipment method along with
a tracking number.* Your order status can be checked online at anytime.
Once the package is shipped, it can be tracked by visiting
www.dhl.com
or
www.ups.com. or www.usps.com.
*Note: We regret that we are not able to provide tracking numbers for APO/FPO and P.O. Box
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Ordering & Order Tracking |
Secure Ordering
Your information with
www.Prethinkingstore.com
is on a secure and encrypted server.
Payment Options
a) Major Credit Cards – MasterCard, VISA, American Express, and Discover.
b) PayPal
Order Confirmation
All orders are confirmed immediately upon placement by e-mail notification, with details of order
number, total cost, and taxes (where applicable).
Order Tracking
On shipment of the order, you will receive a second email notification listing the details of
your package and the shipment method along with a tracking number.* Your order status can be
checked online at anytime. Once the package is shipped, it can be tracked by visiting
www.dhl.com or
www.ups.com.or www.usps.com.
*Note: We regret that we are not able to provide tracking numbers for
APO/FPO and P.O. Box addresses.
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| Billing |
Credit Card Statement
Your Credit Card statement will show money
credited to the account of:
Moftware
12610 West Airport Blvd., Suite 120,
Sugar Land, TX - 77478
USA
www.moftware.com
Payment through Credit Card
Moftware’s partner websites
accept the following Credit Cards - Visa, MasterCard, American Express, and Discover. There is no
charge for Debit Card usage on any website owned by Moftware. All credit cards are verified
via VeriSign payment gateway prior to processing order for shipment.
Payment through PayPal
PayPal is an independent agency offering an alternativepayment option, for safe online transactions. For online purchases, the customer will be redirected to the PayPal website, where she/he can use this ID. At the PayPal site, thesecure transaction takes place. After the PayPal transaction is complete, the customer will
then receive an invoice via e-mail, providing transaction details.
Prethinkingstoretakes the
utmost care in keeping all customer information confidential. All details disclosed in the
order process are used solely for the purpose of the specific transaction.
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| Shipping/Delivery |
With Prethinkingstoreyou have the option of receiving your merchandise via the best shipping service providers DHL, UPS and USPS. All DHL, UPS and USPS packages are tracked via their respective websites DHL - www.dhl.com , UPS - www.ups.com, USPS - www.usps.com.
Shipping Options
Continental U.S.
1) Super Saver Shipping $4.99 - for 1-3 items & $0.50 for each additional item.
2) Standard Shipping $7.99 - for 1-3 items & $1.00 for each additional item.
3) 2nd Day Shipping $14.99 - for 1-3 items & $1.50 for each additional item.
4) Next Day Shipping $34.99 - for 1-3 items & $1.50 for each additional item.
5) Next Day AM Shipping $49.99 - for 1-3 items & $2.00 for each additional item.
6) Saturday Shipping $54.99 - for 1-3 items & $2.00 for each additional item.
For Self-pick up orders
If your order is self-pick up, please note the below locations and timings for self-pick up. Remember to bring this order confirmation email with you for faster service.
- Texas Residents
Your order can be picked up between 12:00 P.M. – 5:00 P.M. (Monday-Friday) C.S.T. Please wait for 2 hours after placing your order before you come to pick up.
Pick Up Location
Moftware
12610 West Airport Blvd., Suite 120, Sugar Land , TX - 77478 USA
- Virginia, District of Columbia, Maryland Residents
Your order can be picked up between 1:00 P.M. – 6:00 P.M. (Monday-Friday) E.S.T. Please wait for 48 hours after placing your order before you come to pick up.
Pick Up Location
Fommy.com Retail Superstore
648 S Pickett Street, Alexandria, VA 22304 USA
Alaska, Guam, Hawaii, Puerto Rico and Virgin Islands
1) Standard Shipping $8.99 - for 1-3 items & $1.50 for each additional item.
2) Next Day Shipping $39.99 - for 1-3 items & $1.50 for each additional item.
APO/FPO Addresses
When placing an order for APO/FPO address, please enter the appropriate term ( APO or FPO) in the 'city' field and then choose the appropriate two-letter code in the ‘state’ field. In addition, please be sure to select United States in the ‘country’ field.
APO/FPO State Codes
AA - Armed Forces Americas
AE - Armed Forces Europe, Middle East, Africa, and Canada
AP - Armed Forces Pacific All APO/FPO orders are shipped via postal service USPS APO Shipping $9.99 - for 1-3 items & $1.50 for each additional item.
All APO-AE customers please note although the US Postal Service claims packages should arrive within 3–10 business days from the shipment date, Prethinkingstorehas been experiencing shipment delivery in the range of 4–6 weeks for APO-AE orders. As we have no control over this please take this fact into consideration before placing your order with us.
Post Box Addresses (U.S. Only)
P.O Box Shipping $9.99* - for 1-3 items & $1.50 for each additional item.
*Please note that the timeframe for items to be processed and shipped through our warehouse for PO Box deliveries may be longer than regular postal delivery time estimates. Therefore, we spanly encourage customers to use an alternative shipping mode - DHL or UPS. International
Canada
1) Ground Shipping $7.99 - for 1-3 items & $1.50 for each additional item.
2) Express Shipping $39.99 - for 1-3 items & $3.00 for each additional item.
Other countries
1) International USPS Express Shipping $39.99 - for 1-3 items & $3.50 for each additional item.
2) FedEx $54.99 - for 1-3 items & $4.50 for each additional item.
Shipping Guarantee Orders placed by 6 P.M EST for Continental U.S. are guaranteed for delivery dates selected at the time of check out. If your order is not received on time please call customer service at 1-866-820-4554.
Damaged / Lost shipment enquires Please inspect the contents of your shipment and notify a customer care team member immediately if anything is missing. Customers have 48 hours from the date of receipt to report packages and merchandise that is damaged. Customers who have been waiting for their shipment longer than 5 business days (from the Date of INV) should call us immediately for assistance. If we don’t hear from you, we assume that your order has been received and is intact. Further action on the same will be informed by the customer care team member on re-shipment of your order.
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| Software Orders |
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All intangible or downloadable products/software(s) are subject to the following
conditions:
Software orders are dispatched via e-mail containing a download link and the
key for the software. Since software orders are fulfilled via e-delivery, please make sure that
you provide us with a correct and valid email address. Any dispute arising due to incorrect
e-mail address shall not be liability of Moftware. Please note, software orders are
non-refundable under any circumstances. In case of technical failures (Mail servers failures,
Server Maintenance, etc…) there may be delays in fulfilling orders. Under such
circumstances, Prethinkingstore cannot be held responsible or implicated in any respect..
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| Cancellations |
| Order cancellations will be entertained only if the goods
have not been shipped. A refund will be issued only after deduction of $5.00 or 5% of
total order value (whichever is higher) towards banking expenses.
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| Exchanges/Replacements/Returns/Refunds
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Prethinkingstorevalues its customers and ensures that all return
requests are handled with extreme care. Our ‘customer friendly’ return policy lets you
process refund/replacement requests quickly and with ease.
General Terms
i. Merchandise to be sent for return/exchange must be sent back with original packing. Boxes, manuals, and warranty information (if any) must be intact.
ii.The completed Return Form with a Return Merchandise Authorization (RMA) number must accompany the merchandise.NOTE: Packages with incomplete Return Forms or without RMA# will not be processed.
iii. RMA numbers for domestic orders (within USA) are valid for 2 weeks. RMA numbers should
be clearly marked on return packages so that they are identified for return processing.
For international orders, the RMA#s are valid for 1 month. NOTE: Returns sent after the RMA expiry
date will not be processed. Customers will need to obtain a new RMA#, if product is still
within warranty period, to process return/exchange.
iv. The goods to be
returned should be sent at customer's expense and hence we recommend customers to use a traceable
system for sending us their return package. Prethinkingstorewill not be responsible for any delay or loss
of package in transit.
v. Please clearly mark the reason(s) for return on
the Return Form so that we may serve you better in the future.
vi. Under no
circumstances will returns for software be processed once the installation key has been sent to the
customer.
vii. Shipping charges are non-refundable in all cases, unless the
product is determined to be broken or if there is a manufacturer defect.
Exchange/Replacement
i. Defective or damaged merchandise can be
replaced within 30 days from date of invoicing. All such products will be examined by our technical
team and if found to be broken/defective will be replaced.
ii.
The exchanged/replaced product will be shipped FREE through Standard Shipping mode. Please
consult a Customer Service Representative if you would like an upgrade on shipping mode
(for an additional charge). Refund
i. Prethinkingstorehas a 30
day refund policy from the date of invoicing.
ii. All open box refunds are
subject to a deduction of 15% of product price or $5 (whichever is higher) for handling &
restocking charges. *Charges not applicable if product is broken/defective.
iii.
Original shipping charges are non-refundable in all cases.Special Terms
Bluetooth products are accepted for a refund only if they have never been opened and if you are returning within 30 days from the invoice date. Without exception, there is no refund/exchange available for open box Bluetooth products. This disclaimer also includes all carkits. In addition, we cannot
recommend procedures and/or installers for carkits nor can we accept returns for any merchandise
that cannot be installed after the package has been opened. It is the responsibility of the customer
to work out installation for the carkits purchased through our websites.
In the event that
your product may be defective, please contact the manufacturer directly from this link
www.Prethinkingstore.com/manufacturer-support.php. A product must be diagnosed "
defective" by a member of the Technical Support Staff at the manufacturer. Once it has
been diagnosed, please ask for a case number and contact our customer service department for a
RMA#. Sending Returns
a. Generate the Return Form from this link:
www.Prethinkingstore.com/returns
b. Print the return form and fill it
out completely.
c. Next, call a Customer Service Representative at
1-866-820-4554 for a RMA#.
d. Once a RMA# is obtained, send your package
using a traceable shipping mode to:
Moftware
Attn: Returns
Department
12610 West Airport Blvd., Suite 120,
Sugar Land , TX - 77478 USA
e.
Ensure that you have a copy of the return form inside the return package along with the
merchandise for return/exchange. Remember to clearly mark your return package with your RMA# for
faster processing of your order.
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Device Return Policy |
1. DOA (Dead-on-arrival)
For all the phones that are out of the box failures (DOA), www.Prethinkingstore.com needs to be notified within 2 (two) consecutive days of the delivery date. All return products must be in the original packaging; including the original manufacturer's box inserts, documentation, warranty cards (not filled out or tampered with), manuals, and all accessories accompanied by a copy of the original receipt. Original manufacturer boxes may not be defaced or marked in any manner.
Returns will not be accepted if packaging is not in its original condition. Assuming the product is returned in like-new condition and with all items inside of the box, a replacement phone will be provided. The DOA is applicable for both OEM and Refurbished Devices.
2. After 2 days DOA Period
The 2 business days DOA Period is the period from the date of delivery. All handsets/ devices are covered by a one-year manufacturers' warranty. After the 2 days DOA Period, Prethinkingstorefamily will not be responsible for any abnormal behavior of the device. The device must be shipped back to the Manufacturer with a copy of our Warranty Form provided with the Box and a detailed explanation of the alleged defect or problem. The “After 2 days DOA Period” is applicable for OEM Devices only.
3. General Warranty Norms
This warranty does not cover misuse, abnormal conditions, improper storage, exposure to moisture or dampness, unauthorized modifications, unauthorized connections, unauthorized repair, liquid damage, normal wear and tear from use of the product, or other acts which are not the responsibility of the product manufacturer, including damage caused by shipping. This Warranty is applicable for both OEM and Refurbished Devices.
4. Upon receipt of Defective OEM devices
Upon receipt of the defective phone of the OEM handsets, the Manufacturer needs to be contacted along the Warranty Form provided with the Box and a detailed explanation of the alleged defect or problem.
If any OEM device is shipped to us for return without our consent, the same will be not entertained and Prethinkingstorewill not be responsible for the loss or damage incurred during the shipment course.
5. Upon receipt of Defective Refurbished devices
We offer a standard 30 days period for Defective Refurbished devices. Customers must notify our Customer Service of any defects within 30 calendar days from date of invoice. The device must be shipped back to us by following the Return process mentioned in our website and a detailed explanation of the alleged defect or problem. Prethinkingstorewill offer exchange for all valid returns which are confirmed by our Expert Technical Team.
If our Expert Technical Team denies any defect/ problem then your device will be shipped back to you at your cost.
6. Phones/ Devices received after 10 (ten) days of the delivery time will not be accepted for return and no refund or exchange will be provided. The phone will be shipped back at the customer’s expense.
7. www.Prethinkingstore.com reserves the right to substitute any phone with one of like-quality and value.
8. For all returns to www.Prethinkingstore.com, customer must call our customer service department at 1-866-820-4554 and obtain an RMA# (Return merchandise authorization number) before shipping anything back to Moftware; any merchandise without an RMA number written on the outside of the mail-carrier package will be refused.
9. All costs related to return shipping must be paid by the customer.
10. Refunds will be authorized only within 2 days from delivery date for all Devices and Handsets (both OEM and Refurbished) and will be accepted for a refund only if it is never been opened.
Our Expert Technical Team will check the return and authorize it and if they deny with any problem then your device will be shipped back at customer’s expense.
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| Security |
Prethinkingstoreassures its customers that all
information rendered on any of its websites will be kept confidential and used only for its
intended purpose. Private information will not be sold or distributed to any agency, organization,
or individual. It will not be used for unlawful purposes as under state and federal laws.
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| Sales Tax |
| Prethinkingstore.com is define Sales tax of 8.25% applicable only when you select Texas destined orders.
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| Privacy Policy |
This privacy policy pertains to this business website
and deals with the operations of this business, the wireless industry, and products on this
online store. We at Prethinkingstore.com respect the privacy concerns of the users of this website
and have created this privacy policy to explain:
(1) What information we gather from you
when you visit our website;
(2) How we may use such information;
(3) Your choices concerning
how we may use such information;
(4) The security measures we take to protect such information.
Some information is collected on this site automatically through our technology; other
information is collected only when you choose to give it to us. (Ex: when you sign up for or
request more information, a specific online transaction or promotion, etc).
Information We Gather Automatically
When you visit this website, certain
non-personal identifying information is recorded automatically by the standard operation of our
Internet servers in the United States. Information such as the type of browser being used, its
operating system, and your computer's Internet Protocol ("IP") address (a number that
your Internet service provider assigns to your computer whenever you surf the Internet), may be
gathered in order to facilitate our online operations and to assure an efficient online experience
for you. We may also use or share this information for security purposes to generate group
statistics about our user community or as required by US law.
We may use your IP address
or other automatically recorded information in cooperation with your Internet provider to
identify you if it is necessary to contact you or to bring legal action against you because of
violation of "Terms and Conditions" of using this website or for causing injury
or interference (intentionally or unintentionally) with our company's rights or property with
other users of this website or anyone else who could be harmed by your activities.
Information You Provide To Us
We may request personal and
identifying information from you in a variety of contexts. For example, you may provide such
data to us if you
(1) complete an online registration form (ex: various sign-up forms for
unlocking, registering for special offers or communications, registering for an account or
responding to a survey);
(2) fill out an order form to request information;
(3) register
to participate in any online interactive features we may offer;
(4) purchase any products or
services from us or another business within our family of companies.
In such cases,
the personally identifying information we request may include your name, e-mail address,
mailing address and zip code, mobile phone number, other phone number(s) and, where appropriate,
a valid credit card number with expiration date (collectively, "Personal Information").
In addition, we may collect other non-personally identifying information such as your date of birth,
gender, country of residence, language preference, hobbies and other information regarding your
interaction with our site. Of course, you never have to answer any of the questions we ask you
(nor choose to take advantages of the services offered on our site), but refusal to do so may
limit the products or services we can offer or provide to you.
How Can Your
Personal Information Be Used?
Broadly speaking, we use personal information
for purposes of administering our business activities, providing customer service and making
available other products and services to our customers and prospective customers. Occasionally,
we may also use the information we collect to notify you about important changes to our website,
new services and special offers we think you may find valuable. The lists used to send you product
and service offers are developed and managed under our traditional corporate standards designed
to safeguard the security and privacy of our customers’ personal information. As a customer,
you may opt out by sending an e-mail to care@Prethinkingstore.com.
Finally, without any specific approval from you, we may develop general aggregate
data (ex: data that cannot be used to identify specific individuals) about our user community
that is partly based on information about you. For example, hypothetically, you might be one
of 1,000,000 customers between the ages of 25 and 35. We may share such aggregate statistics
with other Prethinkingstore.com affiliate companies without your consent.
For
Legal Enforcement Purposes
We reserve the right to disclose
your "Personal Information" as required by law or in special cases when we have
reason to believe that disclosing this information is necessary to identify, contact or bring
legal action against you if you are violating the "Terms and Conditions" of use for
this website or may be causing injury to or interference (intentionally or unintentionally) with
our company's rights or property, other users of this website or anyone else who could be harmed
by your activities.
Safeguarding Your Personal Information
Prethinkingstore.com cares about the security of your "Personal Information".
We follow generally accepted industry security standards to safeguard and help prevent
unauthorized access, maintain data security and correctly use such "Personal
Information". However, unfortunately, despite many advances in information security
technology and procedures, no commercially deployed method of information transfer over the
Internet or electronic data storage is known to be 100% secure. As a result, while we do strive to
use modern and commercially reasonable means to protect your "Personal Information",
we cannot guarantee the absolute security of that information during its transmission or its
storage in our systems.
Links to Other Sites
Our Privacy Policy does
not apply to third party websites that may be accessible through the Prethinkingstore.com website.
We encourage you to read the privacy policies of those third parties to learn how they collect
and use information about you.
How to Contact Us
If you have any
questions or complaints about our Privacy Policy, please contact us at
care@Prethinkingstore.com. When we receive such inquiries
about our Privacy Policy, we will use the "Personal Information"
(such as your e-mail address) only to respond to your question or comment. However, if your
question raises one or more issues that affect our promotional partners, we may also share your
question with them in order to provide a response.
Changes in This Privacy
Policy
We reserve the right to modify, alter or otherwise update this Privacy
Policy at any time, so we encourage you to review this Privacy Policy from time to time. When we
make changes which we consider material in our privacy practices, we will notify you in this space.
We may also attempt to notify you of any such material changes to our privacy practices via e-mail
or by placing a notice on our home page. If there are changes or additions to this Privacy Policy,
we will post those changes here so that you will always know what information we collect online
or offline, how we use it and what choices you have. Regardless of any changes we make to our
Privacy Policy, we will only use your personal information in accordance with the version of the
Privacy Policy in place at the time you provided your information, unless you later give your
consent for us to do otherwise.
Acceptance of This Privacy Policy
By using this website, you consent to the collection and use of your "Personal
Information" by Prethinkingstore.com in accordance with this Privacy Policy.
This
Privacy Policy was last updated on May 09, 2005.
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| Terms and Conditions |
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By accessing or using this site or any service on this site, you are agreeing to
the terms and conditions as presented here.
All products or services provided by any of
the Prethinkingstoreowned websites are tested to provide you with flawless performance. As per the
terms of our policy, we do not take responsibility if you use our products for purposes other than
for which they are meant and in the process damage your phone, PDA, MP3 player, or any other mobile
handheld device.
Legal Notice
All products or services available on
Prethinkingstore are meant only for the end users of our products or services.
Before using
our products or services function please check with your country’s laws.
Using our
products or services shown on Prethinkingstore for an illegal purpose is strictly prohibited.
Prethinkingstore is a third party reseller of phone, PDA, MP3 player and other mobile handheld device
accessories and enhancements.
Our websites are in NO way connected to any of the phone,
PDA, MP3 player, or any other mobile handheld device manufacturers and their products.
All Trademarks and Patents mentioned herein are property of their respective companies.
Visitors
By visiting Prethinkingstore it is assumed that you agree that the phone,
PDA, MP3 player, or other mobile handheld device manufacturers featured on this site make no
representation or warranty as to any third party content, products or services, and that they shall
not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to
be caused by or in connection with use of or reliance on any such third-party content, products
or services available on or through any such site or resource.
Web Site Content
The contents of Prethinkingstore are a copyright of Prethinkingstore© 2010. Any rights not expressly
granted herein are reserved. This web site and its content cannot be used without proper
authorization.
Legal Disclaimer
This content has been generated in your
interest that the information provided on this site is only meant for private purposes and any
information should not be downloaded or viewed as the creator of this page or the ISP(s) hosting
the content may not be held responsible for any kind of damage on your phone or computers. In case
you are affiliated with any government, ANTI-Piracy group, or any other related group or were
formally an employee of one, you are prohibited from entering this web site. Your access is
restricted from the site or any of its files and you will not be able to view any of the HTML
files.
The contents on this site are private property of Prethinkingstoreand are not meant
for viewing or any other purposes other than bandwidth space.
We request you not to enter
any such data and enter this site without agreeing to the terms and conditions which may violate
the code 431.322.12 of the Internet Privacy Act signed by former President Bill Clinton in 1995.
You, as the end user cannot threaten our ISP(s) or any person(s) or company storing these files
and cannot prosecute any person(s) affiliated with this page which includes family, friends, or
individuals who run or enter this web site.
Buying Products on Our Websites
The price of any product is in force at the date and time of your order. We may change the price of any product before you place an order. We will ensure that prices displayed on our website are accurate, but the price on your order will need to be validated by us as a part of the acceptance procedure. We will inform you if a product’s correct price is higher than that stated in your order and you may cancel the order and decide whether or not to order the
product at the correct price.
All images on this site are reproduced with a view to
portraying our products as accurately as possible. Please be aware that designs may vary slightly,
from those shown, due to normal design and production fluctuations.
Intangible Products
Downloadable products such as software are NOT refundable under any circumstances.
Fraudulent Credit Card Charges
All fraudulent credit
card charges are investigated by our Legal and Technical departments. Please note that we record
all Host IP addresses during transactions and any fraudulent action shall be reported to
authorities immediately for investigation.
Prethinkingstorereserves the right to change its
terms and conditions without prior notice.
Product Disclaimer
We
reserve the right to ship a product with a slight variation than what is pictured on the
website. Since we work with many manufacturers to ensure that products are
in-stock and ready to ship same day, there may be times when an alternate product is shipped.
Alternate products will always be of equivalent quality and perform the same functions
as what is described in the product description.
Damaged / Lost shipment enquires
Please inspect the contents of your shipment and notify a customer care team member immediately if anything is missing. Customers have 48 hours from the date of receipt to report packages and merchandise that is damaged. Customers who have been waiting for their shipment longer than 5 business days (from the Date of INV) should call us immediately for assistance. If we don’t hear from you, we assume that your order has been received and is intact. Further action on the same will be informed by the customer care team member on re-shipment of your order.
If you are not in agreement
with the terms and conditions of this website please refrain from using this website immediately. |
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